Go to http://get.ebuddy.com in your mobile phone's browser and follow the instructions to download eBuddy Mobile Messenger.

This is usually where you can enter a URL:

• Nokia: Menu -> Web -> enter get.ebuddy.com
• Sony Ericsson: Menu -> Internet -> right key -> Go to -> enter address-> enter get.ebuddy.com
• Samsung: Menu -> Browser -> enter address (sometimes http:// or URL) -> enter get.ebuddy.com
• Motorola: Menu -> Webaccess -> go to URL-> enter get.ebuddy.com
• LG: Menu -> Browser -> go to URL -> enter get.ebuddy.com

The eBuddy Mobile Messenger will work with most phones that don't date back to the old days when phones still had antennas and black and white screens. If your phone is brand new, it might be the case that we have not added it to our database yet.

Here you can check if your phone is supported.

You can also just surf to http://get.ebuddy.com on your mobile phone. This will take you to the downloadpage. If your phone is recognised correctly and supported, you can immediately download the eBuddy Mobile Messenger. Alternatively, you will have to choose your phone brand and type. If your phone is not in the list, we don't support it yet.

Other phones that cannot use the eBuddy Mobile Messenger can always use our Lite Messenger at http://m.ebuddy.com.

 

Check if you can use mobile internet: surf to www.google.com with your mobile phone browser. If this is not possible, your mobile internet settings are not correct. Please contact your mobile operator to receive the correct settings. Often they are available on your operator's website.

Some phones do not support the download link and will only work if you type the URL http://get.ebuddy.com in your mobile browser and choose 'No success? Click here'.

The is a default message on your phone when you install an application. Do not worry, it is in not a security risk to your mobile phone or subscription.

Some mobile phones let you choose to install applications on either the phone memory or an external memory card. It doesn’t matter which one you choose.

This is very different per phone. You will find the eBuddy Mobile Messenger in one of the following locations:

• Nokia: My Own or Applications
• Sony Ericsson: Games or Applications
  
• Samsung: Java World
• Motorola: Games & Applications
  
• LG: My Own
  
• Windows Mobile: Start / Programs / Midlet Manager
• Blackberry: Home Screen

If your memory is full, clear some space by erasing an application. Once there is sufficient space, try downloading eBuddy again.

We have an eBuddy ID, so you can sign in all your chat networks at once. After signing up for an eBuddy ID, you can add your chat accounts and log them in.

Plus, more exciting features will be added especially for eBuddy ID users soon!

The best way to connect to the mobile internet is via a 'socket connection'. This is what the eBuddy Mobile Messenger tries first. If this fails, it automatically tries to set up a HTTP connection, which is a bit slower, but still good.

• Make sure that you allow the application to go online, even if it asks you several times.
• Apart from mobile internet settings, your phone may need separate JAVA settings. These are the same as the mobile internet settings but sometimes need to be entered separately. Click here for more instructions or check your phone manual on how to do this.
• Unfortunately, there are mobile operators that do not believe in open mobile internet and shut down external applications. This is something we cannot influence.

As a default security, some mobile phones do not allow JAVA clients (like the eBuddy Mobile Messenger) to access the internet at all. You can allow access; it is usually in the JAVA- Games-, or Application settings menu. It is best to check your phone manual on how to do this. On Nokia phones go into the application settings, sometimes called "Application Manager" and set network access to "ask first time only".

The eBuddy Mobile Messenger needs to check the internet regularly. Mobile phones ask for permission when an application enters the internet. You can disable this warning so that it only asks permission when you start it up. It is usually in the JAVA- Games-, or Application settings menu. It is best to check your phone manual on how to do this. On Nokia phones go into the application settings, sometimes called "Application Manager" and set network access to "ask first time only".